Refund policy

Our Quality Promise

GevorkAnna Gallery LLC guarantees the excellence of our products and your complete satisfaction. Should any item not meet your expectations, we will promptly address your concerns.

 

We gladly accept returns within 15 days

To qualify, simply ensure your items meet these requirements:

✓ In original, unused, and resalable condition

✓ With all original packaging and tags

✓ Include proof of purchase (order # or receipt)

Good to know:

• Original shipping fees and White Glove charges are non-refundable

• Return shipping costs are the customer's responsibility

• Refunds are processed after warehouse inspection (typically within 3-7 business days)

 

Ineligible Items

Certain items cannot be returned, exchanged, or canceled, including:

• Custom order items

• Final sale items / Clearance items

• Items used and/or damaged through normal wear and tear

 

How to Start a Return

If you would like to request a return, please contact our customer service team via Live Chat (located at the bottom right of the page) or Email (info@gevorkannagallery.com). Please provide your order number, the item(s) to be returned, the reason for the return, and any supporting images.

 

Order Cancelation

Cancellation - Unshipped

You can cancel your order for a full refund before the order is set up for shipment. Please note that this does not apply to Custom Orders.

Cancelation - Shipped

You can cancel your order once it has been set up for shipment; however, please be aware that the costs of both outbound and return shipping will be reduced from your refund amount. Please note that this does not apply to Custom Orders.

Cancellation - Custom Orders

Once a custom order has been placed, all production costs have been incurred; therefore, cancellation is no longer possible, and the balance paid cannot be refunded.

If you have already received your order, please refer to the Return Policy above, as a cancellation is no longer available.

 

Custom Orders

Custom Art is created especially for you. Therefore, we cannot accept returns or exchanges.

However, if a custom item arrives with a defect or with damage caused during transit, we will repair or replace the defective item or damaged area. If that is not possible, we will arrange an exchange. We reserve the right to determine the best course of action.

 

Delivery

Delivery services are available within the United States. All merchandise must be paid in full prior to delivery. It is the customer's responsibility to inspect all items before signing the delivery acknowledgment form. Delivery fees are non-refundable.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@gevorkannagallery.com